a junior product designer specialising in digital ux & ui design solutions
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ukg dimensions prototype
what is ukg dimensions?
UKG is a workplace management application which is utilised by HR and Managing departments worldwide. Dimensions, is their subsidiary application is used by employees to manage and view their schedules, change their availabilities, and view timecards.
This project sought out to analyse the existing user interface and experience the mobile application provided. Identifying potential areas of improvement, and creating prototypes to test the proposed solutions.
My role on this project was to conduct interviews and user testing to gain insight into their perspective and experiences with the application, then create a mid-fidelity prototype to test proposed solutions.
gaining an insight
To best gain an insight into the application, research was conducted.
Initially, a survey was sent out to existing users of the application, to understand their pain points.
From this survey, users highlighted that the lack of information available to low access users within the stores schedule view was frustrating, and that the navigation to check their existing availability was convoluted.
Benchmarking through landscape reviews was conducted, comparing and contrasting similar HR management tools on the market to UKG. Public reviews of the products left on forums, and public review sites were used to gain insight on the user experience of these comparative applications.
Comparing these applications highlighted areas where other tools performed better than UKG, and also where they too were lacking. Applications with different functionality could be possible ideas to implement into UKG.
user testing
Guiding both experienced and new users of UKG through a series of tasks, their reactions and observations were recorded. These prompted tasks that users were asked to complete tested the usability of the app. Determining if the pathways and navigation to specific sections of the applications were easily accessible. These recordings were then collated with key themes grouped together.
The key problem found was that users might find it difficult to view certain information, or perform specific tasks. The pathways for checking availability or viewing schedules appeared to be convoluted or clunky to users, and the information provided to them may be lacking.
the design process
Starting with some crazy 8's to generate ideas, initial concepts for UKG dimensions were established.
These initial concepts were then graphed against effort vs impact to determine which feature would be the highest impact, with the lowest effort to integrate.
The main pain points were surrounding the viewing of availability through each schedule view, and also the navigation pathway to the store's schedule view.
From there paper wireframes were created to then be used in a low-fidelity paper prototypes.
synthesis and user testing
A second round of user tests were conducted with the low-fidelity paper prototype.
This testing was conducted with the same users from the first round of tests as these users would have a point of comparison between the existing interface from the initial tests and the newly proposed design.
This round of prototype testing was able to remedy some of the concerns and issues that were uncovered in the first round of tests. They responded positively to the addition of the availability in the schedule view, yet further refinement was still needed.
solutions
Another phase of brainstorming and ideation occurred to propose solutions to further refine the prototype moving into the mid-fidelity design.
These proposed ideas were:
Availability will be visible in both the list and calendar format of the 'My Schedule' page
Toggleable availability via the filter
A clearer pathway to the filter on the 'My Schedule' page
Changed the formatting of the availability on the ‘Location Schedule’ page. Now green/ red in the cell next to the employee's name, and not a small square next to their names. Subsequently making it clearer.
final mid fidelity prototype
These solutions were all integrated into the final mid-fidelity prototype created in Figma.
Following this, the next step would to use this mid-fidelity prototype to conduct a third round of user testing to ensure that the proposed ideas test well with users.
The paper prototype had its limitations as it was not in a digital format like the UKG application. Testing a digital mid-fidelity prototype would be crucial in ensuring that the pain points have been resolved and design goals have been met.
final thoughts
This project provided great insight into how to analyse an existing application and userbase and iterate upon it. It was a challenge initially to work within the confines of an existing design and instead focus on how to improve the user experience versus designing an entirely new system.
Once I grew to focus on the user first instead of design first it became easier to create these proposed solutions to the infrastructure. Learning to test every small detail throughtout the entirety of the project with users is something that I have continued to engage with in all my design work.
connect with me
isabella6701@gmail.com
melbourne, australia
website design by me